Refund policy

General Refund Policy

Due to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll make it right to the best of our ability | Sales@CollecTableGamingLLC.com

 

Customer‑Initiated Cancellations

Customer‑requested cancellations (for eligible items) are subject to a 10% cancellation fee, deducted from the refunded amount. This fee covers the non‑refundable payment processing cost charged at the time of purchase.

Cancellations must be requested before shipment, unless the listing states otherwise or the item is a pre‑order.

To request a cancellation, email Sales@CollecTableGamingLLC.com with the subject line: CANCEL ORDER #_____

 

Damages and issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

Cards must remain in their original sealed packaging for a damage claim to be evaluated. Once a pack has been opened, we are unable to verify the condition of the cards at the time of shipment. Opened packs are not eligible for refund; an exchange may be offered at our discretion based on our evaluation of the claim.

We will evaluate the issue and make it right to the best of our ability.


Exceptions / non-returnable items

Certain types of items cannot be returned, including:

  • Perishable goods
  • Custom or personalized items
  • Personal care items
  • Hazardous materials, flammable liquids, or gases
  • ALL sealed TCG products
  • Gift cards

Once sealed TCG product has been opened, it is non-returnable and non-refundable. Damage claims on sealed product will be evaluated on a case-by-case basis and may result in an exchange offer at our sole discretion.

 

Refunds for Approved Cases

Refunds are not guaranteed for damage claims. CollecTable Gaming reserves the right to offer an exchange in lieu of a refund where we are unable to independently verify the reported damage.

If a refund is approved (e.g., for damages or incorrect items), it will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at Sales@CollecTableGamingLLC.com.