Refund policy

General Refund Policy

Due to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll make it right to the best of our ability | Sales@CollecTableGamingLLC.com

 

Customer‑Initiated Cancellations

Customer‑requested cancellations (for eligible items) are subject to a 10% cancellation fee, deducted from the refunded amount. This fee covers the non‑refundable payment processing cost charged at the time of purchase.

Cancellations must be requested before shipment, unless the listing states otherwise or the item is a pre‑order.

To request a cancellation, email Sales@CollecTableGamingLLC.com with the subject line: CANCEL ORDER #_____

 

Damages and issues

 Please inspect your order upon reception and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and make it right!

Exceptions / non-returnable items

 Certain types of items cannot be returned, including:

•  Perishable goods
• Custom or personalized items
• Personal care items
• Hazardous materials, flammable liquids, or gases
• ALL sealed TCG products
• Gift cards

If you have questions about a specific item, please reach out.

 

Refunds for Approved Cases

If a refund is approved (e.g., for damages or incorrect items), it will be issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at Sales@CollecTableGamingLLC.com.